{"id":1288,"date":"2024-09-19T10:56:36","date_gmt":"2024-09-19T10:56:36","guid":{"rendered":"https:\/\/lesoleil.bf\/?p=1288"},"modified":"2024-09-19T11:21:01","modified_gmt":"2024-09-19T11:21:01","slug":"rapprochement-de-la-clientele-la-sonabel-lance-son-e-guichet","status":"publish","type":"post","link":"https:\/\/lesoleil.bf\/index.php\/2024\/09\/19\/rapprochement-de-la-clientele-la-sonabel-lance-son-e-guichet\/","title":{"rendered":"Rapprochement de la client\u00e8le: La SONABEL lance son e-guichet"},"content":{"rendered":"<p>La Nationale d&rsquo;\u00e9lectricit\u00e9 du Burkina, la <strong>Soci\u00e9t\u00e9 nationale de l\u2019Electricit\u00e9 du Burkina Faso (SONABEL)<\/strong> a officiellement lanc\u00e9 ce 18 septembre 2024 sa plateforme digitale de demande de service en ligne, <strong>E-guichet SONABEL<\/strong>.<br \/>\n\u00c0 cet \u00e9v\u00e9nement il faut associer un double \u00e9v\u00e9nement \u00e0 savoir le lancement ( perfectionnement du call center).<br \/>\nCes deux plateformes qui ont pour but de rester \u00e0 l\u2019\u00e9coute des clients \u00e0 regroup\u00e9 l&rsquo;establishment de la Nationale d&rsquo;\u00e9lectricit\u00e9.<\/p>\n<p>Dans son allocution, Souleymane Ou\u00e9draogo, le DG de la SONABEL pr\u00e9sentant les facilit\u00e9s qu\u2019offre la plateforme e-guichet et le Call center<br \/>\nL\u2019agence en ligne e-guichet est une plateforme num\u00e9rique \u00e0 partir de laquelle les clients pourront communiquer avec ce service public sans avoir \u00e0 se d\u00e9placer. Par exemple, il suffit d&rsquo;avoir un compte Orange Money, Sank Money et Coris Money. De m\u00eame on peut t\u00e9l\u00e9charger sur Playstore l&rsquo;application du e-guichet Sonabel. Comment ne pas se r\u00e9jouir des bienfaits du num\u00e9rique \u00e0 travers ces deux plateformes. Et au Directeur G\u00e9n\u00e9ral (DG) de la SONABEL, Souleymane Ou\u00e9draogo de d\u00e9clarer : \u00ab les utilisateurs pourront d\u00e9sormais acc\u00e9der \u00e0 nos services depuis n\u2019importe quel endroit, \u00e0 tout moment, sans avoir besoin de se d\u00e9placer dans nos agences physiques \u00bb. Possibilit\u00e9 de souscrire un nouvel abonnement ; demander la facture de son abonnement, demander un raccordement, suivre son dossier \u00e0 toutes les \u00e9tapes de son \u00e9volution, d\u00e9clarer une panne, d\u2019envoyer des relev\u00e9s de consommation, de signaler des cas de fraude\u2026autant de facilit\u00e9s offertes aux clients et clientes. Et au Premier responsable de se r\u00e9jouir que cela soit possible gr\u00e2ce \u00e0 une expertise locale.<\/p>\n<p>\u00ab En automatisant certaines t\u00e2ches administratives, nous r\u00e9duisons les lourdeurs administratives et renfor\u00e7ons l\u2019efficacit\u00e9 de nos processus internes \u00bb, a soutenu le DG de la Sonabel.<\/p>\n<p>Fonctionnant 24h\/24 et 7j\/7, ces outils modernes au service de la client\u00e8le a pour but ultime de r\u00e9pondre \u00e0 vos pr\u00e9occupations de ceux-ci en temps r\u00e9el. Ils offrent des possibilit\u00e9s multicanales ( t\u00e9l\u00e9phone, WhatsApp, mail ou encore via des applications mobiles. Pour signaler les pannes, des difficult\u00e9s d&rsquo;utilisation, des fraudes d&rsquo;agents&#8230; il faut composer le numero vert 80 00 11 30.<\/p>\n<p>La ministre de la Transformation num\u00e9rique, Aminata Zerbo\/Sabane, marraine de la c\u00e9r\u00e9monie dit \u00eatre revenue \u00e0 la maison. Elle qui a travaill\u00e9 sur les syst\u00e8mes de r\u00e9seaux avec certains agents pr\u00e9sents \u00e0 cette c\u00e9r\u00e9monie.<br \/>\nLe parrain de la c\u00e9r\u00e9monie, le ministre en charge de l\u2019\u00e9nergie, Yacouba Zabr\u00e9 Gouba a salu\u00e9 cette initiative car elle impacte directement et consid\u00e9rablement la qualit\u00e9 du service. Elle contribue aussi \u00e0 l&rsquo;atteinte des objectifs du gouvernement \u00e0 savoir la d\u00e9mat\u00e9rialisation des services.<\/p>\n<p>\u00c0 la suite de l&rsquo;appel de la marraine a inviter les usagers \u00e0 s&rsquo;approprier ces outils technologiques, il ne reste qu&rsquo;\u00e0 inviter les consommateurs \u00e0 appeler et \u00e0 mieux se rapprocher de la Sonabel par leur exploitation des deux plateformes.<\/p>\n<p>#lancementcallcenter<br \/>\n#lancement_eguichetsonabel<\/p>\n<p>Roger SAWADOGO<br \/>\nCi-dessus la photo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Nationale d&rsquo;\u00e9lectricit\u00e9 du Burkina, la Soci\u00e9t\u00e9 nationale de l\u2019Electricit\u00e9 du Burkina Faso (SONABEL) a officiellement lanc\u00e9 ce 18 septembre 2024 sa plateforme digitale de demande de service en ligne, E-guichet SONABEL. \u00c0 cet \u00e9v\u00e9nement il faut associer un double \u00e9v\u00e9nement \u00e0 savoir le lancement ( perfectionnement du call center). Ces deux plateformes qui ont [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1289,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14],"tags":[29],"class_list":["post-1288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie","tag-e-guichet-sonabel"],"_links":{"self":[{"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/posts\/1288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/comments?post=1288"}],"version-history":[{"count":1,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/posts\/1288\/revisions"}],"predecessor-version":[{"id":1290,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/posts\/1288\/revisions\/1290"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/media\/1289"}],"wp:attachment":[{"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/media?parent=1288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/categories?post=1288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lesoleil.bf\/index.php\/wp-json\/wp\/v2\/tags?post=1288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}